As I mentioned in a previous post, we switched our cell phone service from Verizon to AT&T. In our area AT&T just has better reception and fewer dropped calls. In our last official bill from Verizon something didn’t look right, and once I checked it wasn’t!
Verizon added a $105 early termination fee to our bill. So I called them up to get it removed. We had been with them since 2004, and we had not upgraded phones for 4 years! The customer service rep listened to my defense, put me on hold, then came back with a “it must have been coded wrong” and reversed the charge. Why is it when companies “code things wrong” it is the customer who always pays, never the company? I am not sure I buy the coded wrong excuse but at least they reversed the charge.
Once again it pays to read over your bills, and then make phone calls to push your case. Another penny saved from taking time to pay attention!
{ 2 comments… read them below or add one }
Good catch. I also wonder about the ‘coding error’ and whether they were in fact trying to sneak one by.
It makes you wonder doesn’t it. Good to hear from you Beagle!